Returns & Refunds

Returns & Refunds

We want you to feel confident shopping with Cindernix. Eligible items may be returned if they are unused, in original condition, and returned within the applicable return window.

Starting a return

Contact us with your order number and the reason for the return. We will review the request and provide next steps.

Non-returnable items

Some items may not be eligible for return due to hygiene, final sale, damage after delivery, missing packaging, or other product-specific restrictions.

Refunds

Approved refunds are typically issued back to the original payment method after the return is received and inspected.

Damaged or incorrect items

Contact us as soon as possible with your order number and photos so we can review the issue.